Reference

Privacy Policy: What We Collect and How We Protect It

We collect account information, payment details and device data to run your l baje wallet, verify withdrawals and keep your login secure. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account & wallet dataPayment verification recordsDevice & login historyCookie & session trackingYour access & deletion rights
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l baje Privacy Policy: What We Collect and How We Protect It
DATA PROTECTION PRACTICES

How We Secure and Manage Your Information

We encrypt wallet details and passwords at rest using AES-256 and in transit with TLS 1.3. Payment data flows directly to the processor; we store only the last four digits of your bKash, Nagad or Rocket account and a masked transaction ID. Access logs are kept separate from account profiles and reviewed weekly for unusual patterns.

Encryption Standards

Every password and wallet number sits in an encrypted database partition. Login sessions use signed tokens that expire after thirty minutes of inactivity. We do not store plain-text credentials anywhere in the system.

Cookie Use

Session cookies remember your login and language choice while you browse. Analytics cookies count page views and track which game lobbies get opened most. You can block or delete cookies in your browser; doing so will log you out and reset preferences.

Data Retention

Transaction records stay on file for the period financial regulations require—typically five years. Profile data and login history remain until you ask us to delete your account. Marketing preferences can be turned off anytime without closing the account.

Third-Party Sharing

Payment processors see transaction amounts and wallet identifiers to route funds. Game providers receive a session token but not your phone number or personal details. We do not sell, rent or trade your data to advertisers or data brokers.

PRIVACY ENQUIRIES

How to Reach Us About Your Data

If you want to see what data we hold, update your details or request deletion, contact us through any channel below. Our support team will verify your identity using the phone number and date of birth on your account before releasing records or making changes.

Live Chat Open the chat widget in the bottom corner of any page. Tell the agent you need privacy help—data access, correction or deletion—and they will guide you through identity checks and next steps.
Email Support Send your request to the support address listed in account settings. Include your registered phone number and a brief description of what you need. We aim to reply within two business days with instructions or the data export.
Account Settings Log in, tap your profile icon and choose Privacy Centre. You can download a JSON file of your account data, turn off marketing messages or submit a deletion request that closes your account and erases profile records after the mandatory…

Common Privacy and Data Questions

We collect your phone number, date of birth, and the bKash, Nagad or Rocket account number you plan to use for deposits. That information verifies your identity and clears withdrawals to the correct wallet.

Yes. Log in, go to account settings and open the Privacy Centre. Click Download My Data and we will generate a JSON file with your profile, transaction history, login records and cookie settings within forty-eight hours.

Submit a deletion request through the Privacy Centre in account settings or contact live chat. We will close your account immediately and erase profile data after the mandatory financial record-retention period, usually five years from the last transaction.

Payment processors see transaction amounts and your wallet identifier to route deposits and withdrawals. Game providers receive an anonymised session token. We do not sell or share your personal data with advertisers, data brokers or marketing companies.

Session cookies keep you logged in and remember language preference. Analytics cookies track page views and game-lobby visits. You can block cookies in your browser settings; session features and login persistence will stop working if you do.

We retain transaction logs for the period required by financial regulations in the jurisdictions where we operate, typically five years. Profile data and login history stay until you request account deletion; marketing preferences can be changed anytime without closing the account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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